Complaints Process

Making A Complaint

We strive to provide the highest quality service every single time you get in touch with us. However, if you think we have not managed to hit the standards we aim for, we want you to let us know. We use feedback and complaints to review and improve the services we provide and help shape our charity for the future. 

You Can Get In Touch With Us In The Following Ways:

By Phone

0808 800 9060 (Mon-Fri, 9-5)
You will talk to a member of our Administration team, who will take details of your complaint and forward this to the relevant person.

By Email
You will receive an automated reply acknowledging receipt of your email.

By Post

Complaints Team, Advice Direct Scotland, Mercantile Chambers 39-69 Bothwell Street, Glasgow G2 6TS

If You Are Making A Complaint, Let Us Know:

The Complaint Process